Employment relations and grievances

Clarify intake, confidentiality, responsibility and review arrangements without presuming a legal outcome.

Purpose

Use this guide to structure employment relations and grievances and document the decision basis and intended outcome.

Working steps

1. Clarify intake, confidentiality, responsibility and review arrangements without presuming a legal outcome.
2. Assign an implementation owner, reviewer and due date, and collect relevant evidence before selecting an action.
3. Test the action at a suitable scale and record the result, differences and matters requiring review.
4. Obtain approval from the authorised owner, review implementation on the agreed date and retain the rationale for amendments.

Review checklist

Further reading

International Labour Organization ↗External reading reference; the guides here are independently authored and are not ILO publications.