Introduction
The programme “Air Traffic Monitoring and Analytics” develops professional practice in Aviation. It connects the subject with workplace challenges by examining existing evidence and practices and choosing methods appropriate to the organization and its available resources.
The learning progresses from data analysis and decision support to customer experience development and complaint handling, with practical work on aviation operations, safety management, and service quality, occupational safety, risk assessment, and prevention, maintenance planning, work orders, and execution measurement. Participants prepare outputs to support workplace application and review the quality and results of implementation.
Learning objectives
- Turn available data into documented analysis that supports a specific professional decision in an application related to “Air Traffic Monitoring and Analytics”.
- Analyze an aviation or airport process and connect its safety to coordination, data, and controls.
- Prepare a work risk assessment and prevention and response plan based on the hierarchy of controls.
- Build a maintenance plan and work order connecting asset criticality, resources, and documentation.
- Design a service journey and complaint response based on customer needs and follow-up evidence.
Learning areas
1. Data Analysis and Decision Support
- Frame an analytical question linked to a specific decision, and define the unit of measurement, time period, and data needed to answer it.
- Check data quality for completeness, accuracy, consistency, and duplication, and document cleaning steps and limitations on reliance.
- Select appropriate comparisons, indicators, and charts, and distinguish statistical correlation from causal explanations of results.
- Interpret results in the work context, test assumptions and unusual values, and present alternatives and their associated uncertainty.
- Prepare an analytical report containing the finding, recommendation, data source and date, review owner, and next follow-up step. The application examines a case related to “Air Traffic Monitoring and Analytics”.
2. Aviation Operations, Safety Management, and Service Quality
- Define the operation type, participants, and responsibilities of the operator, airport, maintenance, and ground services, referring to the relevant regulatory framework.
- Analyze work handovers, timing, information, and human factors, identifying error and coordination points affecting operational safety.
- Apply the concepts of safety policy, risk management, safety assurance, and safety promotion to a training case relevant to the subject.
- Select data and indicators for monitoring reliability, compliance, and service quality, checking data confidentiality and the validity of trend interpretations.
- Prepare an improvement or response scenario at the planning and simulation level, following operating manuals and recognizing that training does not authorize technical work.
3. Occupational Safety, Risk Assessment, and Prevention
- Identify task hazards, exposed people, and site conditions, gathering information from observations, records, and equipment instructions.
- Estimate the risk level and select appropriate controls from elimination, substitution, engineering controls, administrative controls, and personal protective equipment.
- Review work procedures, permits, isolation, communication, and supervision according to the task, and define responsibility for stopping unsafe work.
- Analyze an incident or near miss using facts and evidence, examining systemic causes and failed controls beyond blaming individuals.
- Prepare a tabletop emergency exercise and an inspection, awareness, and follow-up plan, assigning field execution to qualified personnel under approved procedures.
4. Maintenance Planning, Work Orders, and Execution Measurement
- Inventory assets and build a hierarchy, coding system, technical data, and maintenance history, classifying criticality by safety, service, and cost.
- Select a mix of preventive, condition-based, and corrective maintenance, connecting the decision to failure modes, data, and manufacturer instructions.
- Plan the work order's scope, resources, materials, time, isolation, and permits, and define readiness conditions before scheduling.
- Organize schedules, shutdowns, and equipment handovers between operations and maintenance, recording actual work, causes, parts, and time.
- Analyze backlog, recurrence, plan compliance, and reliability, and propose documented adjustments to maintenance tasks and their frequency.
5. Customer Experience Development and Complaint Handling
- Define customer groups, expectations, and touchpoints, and map an actual journey including waiting, effort, and information exchange.
- Analyze the voice of the customer, complaints, and feedback, classifying recurring causes and linking them to the process, product, or communication channel.
- Set response, resolution, and escalation standards that consider the problem's impact, staff authority, and message clarity for the customer.
- Simulate a difficult service situation, applying listening, empathy, and fact verification, and offer a feasible solution or alternative.
- Build indicators for resolution time, complaint recurrence, and experience quality, and use results to address root causes and monitor impact.
Practical outputs
- A dashboard and decision memo explaining the data, assumptions, and alternatives.
- An aviation process map, risk register, and indicator and follow-up plan.
- A task risk assessment and an inspection, training, and response plan.
- A maintenance plan, work schedule, work order card, and monitoring indicators.
- A customer journey map, complaint response guide, and service quality cards.
Who should attend
- Engineers, technicians, supervisors and operations staff whose work relates to the programme subject.
- Managers and teams working in aviation, according to their practical responsibilities.
- Professionals responsible for applying the outputs of “Air Traffic Monitoring and Analytics” within their organizations.
Prerequisites
- Working familiarity with the programme field and the ability to discuss a professional case or challenge.
- Confirm the suitability of your experience and any specialist prerequisites with the Union before participation.
Conclusion
The programme “Air Traffic Monitoring and Analytics” brings together concepts, case review and a practical application. Participants prepare steps that can be adapted to their responsibilities and organizational resources, with an indicator to follow application and review results after returning to work.
Participation arrangements and any special requests are specified in the confirmation issued by the Union.