Introduction
The programme “Managing Supplier Relationships to Improve Supply Chain Performance” develops professional practice in Procurement. It connects the subject with workplace challenges by examining existing evidence and practices and choosing methods appropriate to the organization and its available resources.
The learning progresses from procurement planning and supplier evaluation to performance measurement and continuous improvement, with practical work on supply chain and logistics planning, tender preparation and evaluation, contract drafting and allocation of obligations and risks. Participants prepare outputs to support workplace application and review the quality and results of implementation.
Learning objectives
- Prepare a purchasing plan and bid comparison based on needs, specifications, and published criteria in an application related to “Managing Supplier Relationships to Improve Supply Chain Performance”.
- Analyze supply flows and design alternatives that reduce disruption and improve order fulfillment.
- Prepare tender documentation, evaluation criteria, and a documentation process that ensures clarity and fairness.
- Draft contractual clauses connecting scope, acceptance, payment, and risk allocation.
- Build performance indicators that distinguish activity completion from achievement of results.
Learning areas
1. Procurement Planning and Supplier Evaluation
- Analyze the need, request timing, and life-cycle cost, checking for alternatives available in inventory or existing contracts.
- Write clear specifications, scope of work, and acceptance criteria, avoiding restrictions that the nature of the need does not justify.
- Study the supplier market, define the procurement method, timetable, and authorities, and refer to applicable regulations and policies.
- Compare bids using published technical and financial criteria and documented weights, and prepare a record showing assessment evidence and potential conflicts of interest.
- Build a mechanism for monitoring delivery, quality, obligations, and change, and measure supplier performance and address noncompliance. The application examines a case related to “Managing Supplier Relationships to Improve Supply Chain Performance”.
2. Supply Chain and Logistics Planning
- Map material, information, and financial flows from supplier to beneficiary, identifying dependencies, bottlenecks, and delays.
- Compare demand forecasts with available capacity and supply dates, and build a coordination plan across purchasing, inventory, production, and distribution.
- Evaluate transportation, storage, and sourcing alternatives in terms of cost, duration, reliability, and relevant contractual terms.
- Test a supplier or transport route disruption scenario, and define alternatives, minimum levels of critical materials, and the escalation path.
- Build indicators for on-time delivery, cost, losses, and service levels, and use them to review the performance of supply chain participants.
3. Tender Preparation and Evaluation
- Define the tender scope, deliverables, and acceptance criteria, and review the approval mechanism, budget, and applicable local regulations.
- Prepare solicitation documents, terms, schedules, and relevant guarantees, ensuring consistency across technical, financial, and contractual requirements.
- Set evaluation criteria, weights, and exclusion rules before receiving bids, and organize responses to inquiries and the management of amendments.
- Conduct a documented training evaluation showing evidence, results, and conflicts of interest, separating technical examination from financial comparison under the approved procedure.
- Draft an award recommendation and procedures for notification and handover to contract management, retaining documents, responses, and the objection and review trail.
4. Contract Drafting and Allocation of Obligations and Risks
- Define the contract's purpose, parties, legal capacity, signing authority, and constituent documents, and verify the relevant law and jurisdiction.
- Draft a clear scope, deliverables, acceptance criteria, and delivery schedule, and clarify the relationship between specifications, appendices, and document precedence.
- Review price, payment, change, warranty, and liability terms, connecting obligations to verification methods and evidence that can be retained.
- Define notice, delay, suspension, termination, and dispute resolution mechanisms, checking internal consistency and ensuring clauses do not conflict.
- Prepare a matrix for managing obligations, deadlines, correspondence, and changes, and practice handling a disagreement over scope or acceptance.
5. Performance Measurement and Continuous Improvement
- Define the intended result and its beneficiary, and distinguish indicators of inputs, activities, outputs, and impact.
- Define each indicator's formula, unit of measurement, data source, update frequency, and responsibility for collection and verification.
- Select a baseline, realistic target, and alert thresholds, and review data quality before interpreting deviations from the target.
- Analyze the causes of performance gaps and link them to corrective actions with specified owners, deadlines, resources, and closure verification methods.
- Design a review meeting covering trends, decisions, and open actions, and track improvement over more than one measurement cycle.
Practical outputs
- A procurement plan, supplier evaluation matrix, and contract follow-up template.
- A supply chain map, demand and supply plan, and logistics risk register.
- A requirements document, evaluation matrix, examination record, and award recommendation.
- Draft contract clauses, an obligations matrix, and a contract review checklist.
- Performance indicator cards and a plan for reviewing results and improvement actions.
Who should attend
- Practitioners, specialists and supervisors whose work relates to the programme subject.
- Managers and teams working in procurement, according to their practical responsibilities.
- Professionals responsible for applying the outputs of “Managing Supplier Relationships to Improve Supply Chain Performance” within their organizations.
Prerequisites
- Working familiarity with the programme field and the ability to discuss a professional case or challenge.
- Confirm the suitability of your experience and any specialist prerequisites with the Union before participation.
Conclusion
The programme “Managing Supplier Relationships to Improve Supply Chain Performance” brings together concepts, case review and a practical application. Participants prepare steps that can be adapted to their responsibilities and organizational resources, with an indicator to follow application and review results after returning to work.
Participation arrangements and any special requests are specified in the confirmation issued by the Union.