Introduction
The programme “Managing Economic Crises: Strategies to Mitigate the Impact of Financial Crises” develops professional practice in Public Service. It connects the subject with workplace challenges by examining existing evidence and practices and choosing methods appropriate to the organization and its available resources.
The learning progresses from crisis management, communication, and response to human resource planning and job analysis, with practical work on financial statement and report analysis, strategy formulation and prioritization, public service development and policy outcomes. Participants prepare outputs to support workplace application and review the quality and results of implementation.
Learning objectives
- Prepare a crisis response and communication plan covering roles, messages, and escalation in an application related to “Managing Economic Crises: Strategies to Mitigate the Impact of Financial Crises”.
- Interpret performance, financial position, and cash flows using documented analysis with clear limitations.
- Translate strategic direction into actionable objectives and initiatives.
- Analyze a public service and connect its improvement to beneficiary needs and accountability.
- Connect workforce and job requirements to objectives and required capabilities.
Learning areas
1. Crisis Management, Communication, and Response
- Identify crisis scenarios, warning indicators, and effects on people, services, and reputation, and define response activation thresholds.
- Allocate crisis team roles, decision-making authority, and escalation paths, and establish a mechanism for collecting and updating verified information.
- Draft an initial message explaining confirmed facts, actions, and update channels, avoiding speculation or disclosure of sensitive information.
- Run a simulation involving changing information, time pressure, and multiple parties, recording decisions, their rationale, and their timing.
- Conduct a post-crisis review comparing the plan with execution, and define improvement actions, owners, and dates for retesting readiness. The application examines a case related to “Managing Economic Crises: Strategies to Mitigate the Impact of Financial Crises”.
2. Financial Statement and Report Analysis
- Read the relationships between the statements of financial position, performance, and cash flows and the notes, identifying the effects of accounting policies and estimates.
- Perform horizontal and vertical analysis and compare profitability, liquidity, efficiency, and leverage indicators, considering the nature and size of the business.
- Examine earnings quality, cash flows, and nonrecurring items, and identify differences between accounting results and actual liquidity.
- Test the sensitivity of results to changes in sales, costs, collections, and financing, stating the assumptions and constraints in each scenario.
- Write a financial report linking indicators to management's question and available alternatives, presenting risks and additional data needed for the decision.
3. Strategy Formulation and Prioritization
- Analyze the internal and external environment using available data, and distinguish opportunities from assumptions that require verification.
- Define a specific strategic problem and connect it to the organization's mission and the value sought by beneficiaries and stakeholders.
- Set measurable objectives with a baseline, target, and time horizon, and assign a clear owner to each objective.
- Prioritize initiatives according to impact, feasibility, resources, risks, and interdependencies, explaining the reasons for the trade-offs.
- Build an implementation roadmap covering phases, owners, resources, review gates, and a mechanism for adjusting priorities when circumstances change.
4. Public Service Development and Policy Outcomes
- Define the public value targeted by the service and its beneficiary groups, and review jurisdictional boundaries and responsibilities across agencies.
- Analyze the beneficiary journey, requirements, time, and access channels, and identify barriers affecting equity and ease of use.
- Collect the evidence needed to design service improvement options, distinguishing changes that require a procedural adjustment from those requiring a regulatory decision.
- Define indicators for outcomes, quality, efficiency, and beneficiary satisfaction, and mechanisms for receiving complaints and reviewing responses.
- Prepare a service initiative covering agency roles, resources, data controls, and a plan for piloting and monitoring achieved results.
5. Human Resource Planning and Job Analysis
- Analyze workforce demand according to workload, services, and anticipated changes, and document estimation assumptions.
- Inventory current skills, jobs, and vacancy risks, and compare the current position with target requirements.
- Prepare a job description covering purpose, responsibilities, relationships, competencies, and performance indicators without confusing the job with its incumbent.
- Select options for closing gaps through recruitment, development, redeployment, and work design, estimating resources and impact.
- Build indicators to monitor vacancies, workforce movements, retention, and skill coverage, and review the plan when organizational needs change.
Practical outputs
- A crisis plan, decision register, initial statement template, and simulation exercise.
- A comparative financial analysis report and a memo of findings and assumptions.
- A strategy map and a priority matrix for proposed initiatives.
- A public service profile, stakeholder map, and improvement plan.
- A workforce plan, job description, and capability gap map.
Who should attend
- Practitioners, specialists and supervisors whose work relates to the programme subject.
- Managers and teams working in public service, according to their practical responsibilities.
- Professionals responsible for applying the outputs of “Managing Economic Crises: Strategies to Mitigate the Impact of Financial Crises” within their organizations.
Prerequisites
- Working familiarity with the programme field and the ability to discuss a professional case or challenge.
- Confirm the suitability of your experience and any specialist prerequisites with the Union before participation.
Conclusion
The programme “Managing Economic Crises: Strategies to Mitigate the Impact of Financial Crises” brings together concepts, case review and a practical application. Participants prepare steps that can be adapted to their responsibilities and organizational resources, with an indicator to follow application and review results after returning to work.
Participation arrangements and any special requests are specified in the confirmation issued by the Union.